Ordering
Online Orders
In order to place your first order online, simply add the items you wish to order to your shopping cart. When you are finished, click the checkout button and proceed to complete the order.
Phone Orders
Call 1-551-455-9287
Please have the product names ready, along with your credit card number and e
Terms & Conditions
Returns
Items purchased online and at our retail locations cannot be returned unless the item is defective. Defective items will be exchanged for the same item only within 14 days of purchase and must be accompanied by the original sales receipt. All online returns must be pre-approved, please email us at returns@titillatingnj.com for your Return Authorization number and pre-paid return address label. Please give us 24 hours to respond wit this information.
We understand that purchasing online is different than in person, so if you have any questions about product selection please contact our customer service and we will gladly help you choose the item that is right for you. Our Sex Educators/Sales Associates are trained and qualified to answer your questions and help you with your purchasing decisions. We do not give satisfaction returns.
Please contact us for a pre-paid return address label during our business hours. Mon-Thur: 8am to 10pm & Fri-Sat: 8am to 12am Sun: 12pm to 5pm
WE DO NOT ACCEPT ANY RETURNS ON THE FOLLOWING ITEMS:
- Silicone dildos
- Strap-on Harnesses
- Glass, Stainless Steel, Metal or Wood items
- Condoms
- Lubricants
All returns must be pre-approved. Please email us at returns@titillatingnj.com for a Return Authorization number for quicker processing.
You must obtain an RMA # to return an item.
Pre-approved returns can be mailed to us at the following address:
ATTN: Returns
TITILLATING LLC
10 Garden st.
Passaic NJ 07055
Privacy
We are committed to protecting your privacy. We NEVER share our customers’ personal information with anyone. Read our Privacy Policy.We ship packages in discreet brown boxes with no branding and the return shipping label address is TWLLC in New Jersey (our warehouse location). Credit card charges will appear on your account as Titillating LLC.Security
We use Secure Sockets Layer (SSL) software toxpiration date (we accept Visa, MasterCard, American Express, and Discover credit cards and PayPal ).Mail or Fax Your Order
We want you to get your order as quickly as possible, and therefore we strongly encourage all of our customers to place orders online or via telephone.If you have a circumstance that prevents you from doing this, and you need to mail or fax your order, please follow the instructions below.Include with your order the following information:
- The exact name of the products or titles you wish to purchase.
- The price of each product
- (Note: you will be charged the price as of the time the order is placed)
- Shipping and handling charges
- Your name and shipping address
- Payment
Payment may be made by credit card (Visa, MasterCard, American Express, or Discover).
Please include the following information:
- Name on the credit card
- Billing address for the credit card
- Credit card number
- Expiration date for credit card
Mail or fax your order to:
Titillating Customer Service
Titillating, PO Box 94 Garfield, NJ 07026
Titillating LLC reserves the right to refuse service to any person.
Payment Methods
Credit Card
We accept Visa, MasterCard, American Express, and Discover credit cards and PayPal.
Your credit card information is 100% secure. All information included with your order is encrypted for privacy while in transit. Credit card charges will show up on your statement as “Barnaby Ltd.”Check or Money Order
For orders placed online or via fax or mail, we accept the following credit cards: MasterCard, Visa, American Express, and Discover. We accept checks and money orders by mailing a check or money order to: Titillating, LLC PO Box 96, Garfield, NJ 07026. Please include the full amount including tax and shipping. Please specify your shipping address, products selected, a contact phone number and email address, and specify shipping method. The processing time for check orders is up to 2 full weeks. We cannot ship UPS to PO Boxes.
Shipping
Discreet Shipping
All of our packages are shipped discreetly from our warehouse in Garfield, NJ in a plain box or envelope, displaying the sender’s name as WMI.Shipping Costs
The charge for shipping your order is determined by your destination and the delivery time you have chosen. Our automated system calculates your shipping charge and displays it for you at the time you choose your shipping option:
- Standard Shipping $6.00 (orders $69 or more get free standard shipping to lower 48 states)
- Expedited Shipping $12.00
- 3 Day Shipping $18.00
- 2 Day Shipping $30.00
- 1 Day Shipping $35.00
- Canada $25.00
- International $35.00
- Additional sur charge of $20.00 for all Intl. orders except UK & Canada
- Bulk item sur charge of $20 applies to some furniture items
Shipping charges based on delivery to lower 48 States. Delivery times and charges may vary to other locations. We ship from our warehouse in Garfield, NJ so for all West Coast customers please allow several business days for a standard ship method order. Expedited delivery times are available to you for a reasonable fee.
- Standard shipping may arrive within 7 business days or less depending on destination but delivery time is not guaranteed.
- Expedited shipping is guaranteed to be delivered within 5 business days or less depending on destination.
- 3 Day will arrive within 3 business days.
- 2 Day shipping will arrive within 2 business days.
- 1 Day will arrive within 1 business day. Rush shipping same day processing based on 12 pm EST cutoff.
- Saturday Delivery is only available on a Friday before 12 pm EST. There is an added surcharge for Saturday delivery placed on a Friday.
- PO Boxes/APO/FPO addresses can only use Economy or Expedited shipping times and will be delivered by US Mail.
Titillating LLC is not responsible for lost/stolen items and packages with a confirmed delivery status, or any package seized by customs or lost in transit internationally. Please contact our customer service department at customersupport@titillatingnj.com if you have any questions.
International orders can take anywhere from 5 business days to 4 weeks depending on destination.
Estimated Ground Shipping Time from our Atlanta Warehouse
We use various shipping carriers to offer you the best price and best delivery time. Please choose your preferred delivery time and fee during checkout. Orders $69 or more automatically qualify for free Standard shipping to the lower 48 States which means your package will usually arrive within 7 business days or less depending on destination. Standard shipping has no time commitment and it could take up to 10 business days. If you need your package faster than within 7- 10 business days then please choose another delivery time choice during checkout and fees will apply accordingly.
Rush Orders– same day rush order processing for next business day delivery cut off time is 12 noon PST. Rush orders placed on a Friday after 12 noon PST will be shipped out on following Monday. Rush orders placed online during the weekend will be processed on Monday for delivery on Tuesday.
Saturday Delivery– We offer Saturday delivery only on a Friday before 12 noon EST but you must email our Customer Service Center at customersupport@titillatingnj.com before 12 noon EST to place the Saturday delivery order by phone. A surcharge of $15 will be added to your order total.
If an item in your order is not available for same-day shipping, these expedited shipping methods will not be offered.
Some products may not be available in some areas. Unfortunately, we are not able to insure packages shipped through the United States Postal Service (USPS), and we will not be liable for loss or damage of orders shipped via USPS (including all orders shipped to APO, FPO & PO Box addresses).
Shipping Options
When you place your order you will be given two choices for shipping:
- Ship all items in as few shipments as possible (lowest shipping charges):
If all items are in stock, they’ll all be shipped at once, and you’ll pay a single shipping charge.If some items are in stock and some are backordered, shipment of the in-stock items may be delayed in order to ship with the backordered items. At our discretion, we may send the order in multiple shipments, but in either case, you only pay a single shipping charge however the items are actually sent to you.
- Ship items as they become available (fastest delivery):
If all items are in stock, they’ll all be shipped at once, and you’ll pay a single shipping charge.If some items are in stock and some are backordered, the in-stock items will be sent immediately. As the backordered items arrive, they will also be sent immediately. Each shipment will incur shipping charges.
Order Fulfillment Time
Standard Shipping can take up to 7 to 10 business days in the lower 48 States depending on destination. We usually process orders between 24 to 48 hours after order is placed online depending on day and time. If order is placed online on a weekend or after 12 noon EST on a Friday then order processing will not happen until Monday morning. We ship M-F. If you place an order on a Thursday or Friday and have not paid for Next Day delivery then you will not receive your package until the following week. Rush orders placed on a Friday for regular Next Day Delivery will be delivered on the next business day which is Monday only if you placed your order before 12 noon EST on that previous Friday.
Overnight and Second-Day Shipping
When calculating timeframes for overnight or second-day delivery, be aware that our shipping warehouse is open Monday through Friday and is closed on Saturday and Sunday. Overnight and Second-Day Shipping orders placed before 12:00 pm EST, Monday through Friday, will ship that same day. Orders placed after 12:00 pm EST will ship the next business day. Overnight and Second-Day Shipping orders placed after 12:00 pm PST on Friday will ship on Monday (the next business day). Examples:
- Overnight: If your order is placed at 12:00 pm EST on Friday with overnight shipping, it will be shipped Monday, and will arrive on Tuesday.
- Second-Day: If your order is placed at 12:00 pm EST on Friday with second-day shipping, it will be shipped Monday, and will arrive on Wednesday.
If for some reason you need to re-route your package to a different destination than what was submitted during order placement there may be an additional fee on top of shipping charges already billed. To re-route your package, you must email our Customer Service Department. We will try our best to accommodate your request.
Rush orders placed on a Friday will be delivered on the next business day (usually Monday).
Shipping to Prisons
We do not ship to prisons.
Undeliverable Packages
If your order is returned to us as undeliverable (due to an incorrect address, missing apartment number, nobody available to receive a parcel, etc.) we will attempt to reach you once the package has been returned but Titillating LLC is not responsible for refunded or replacing undeliverable packages due to issues at your location. Please leave a sign for delivery drivers instructing them what to do (leave package at door, apartment office, etc.)
If the delivery problem is determined to be due to an error on the part of Titillating LLC, then Titillating will replace the order for you, but some charges may apply depending upon the circumstances
